Frequently Asked Questions

About Payments

1. Monthly - vs - Prepaid Packages

Q: Is there a difference between the Monthly and Prepaid Packages?

A: There are no differences in the inclusions or services. Both packages are exactly the same in that regard. The only advantage with a prepaid package is the discount you receive for prepaying. Essentially, prepaid packages offer 12 months of service for the price of 10 months, saving you over 15% on our pay by the month package options. For businesses which have the spare cash to take advantage of the prepaid deal or which would like to bring forward a tax deduction for the current financial year, prepaid packages are a great way to save some money!

Q: Can I switch from a Monthly Package to a Prepaid Package?

A: Yes. You may switch from a Monthly Package to a Prepaid Package at any time up to 30 days after you AGREE & SUBSCRIBE on our order page and receive a full credit for monies already paid to us. Please email accounts[at]roimedia.ltd if you would like to switch from monthly payments to our prepaid option.

NB: Pricing for all services and packages is in Australian Dollars ($AUD). We are unable to accept orders for Monthly Service Packages denominated in any currency other than $AUD. We will accept $USD, €Euros, £STG and $HKD for Prepaid Packages only, at pre-negotiated rates and strictly payable to the ROI Media Limited account in Hong Kong. Please email accounts[at]roimedia.ltd if you wish to negotiate a rate with us.

 

2. How do I make my monthly payments?

Q: How do I make monthly payments?

A: Monthly payments are deducted on the due date each month from your nominated credit or debit card account, via Stripe.

3. When is my first monthly payment due?

Q: When is my first monthly payment due?

A: Your first monthly payment falls due as soon as you click on the AGREE & SUBSCRIBE button on our order page. Payments will then be taken from your nominated funding source each month for the term of our Service Agreement (this is usually 12 months).

4. What happens if I miss a monthly payment?

Q: What happens if I miss a monthly payment?

A: This stuff happens sometimes. Our policy is to attempt to debit your nominated account, once again, a few days after we receive the dishonour notice. If that second payment dishonours, we will contact you via email.

Q: Are there any fees associated with dishonours?

A: Stripe or your bank may charge you a dishonour fee on each occasion that a payment dishonours. We may also charge you a dishonour fee under the terms of our Service Agreement (Terms & Conditions), but we generally only apply that fee when we have to deal with repeated dishonours.

5. Who and what is Stripe?

Q: Who and what is Stripe?

A: Stripe is an international company which manages payments for millions of business, like Con·spic·u·ous Media. You can learn more about Stripe by visiting their website at https://stripe.com.

6. Can I pay some other way than Stripe?

Q: Can I pay some way other than Stripe?

A: For our Pay by the Month Packages Stripe is the only form of acceptable payment. If you wish to utilise our Prepaid option, we are able to accept one time payments via bank transfer to our account with National Australia Bank, as an alternative to Stripe. Please contact us at accounts[at]roimedia.ltd for details.

About Our Service Packages

Content Packages

Q: What is a Content Package?

A: Content Packages are an optional extra, only available to businesses purchasing a pay by the month or prepaid website design package. The packages are designed to assist website owners with either creating or tidying up primary content for their website. We offer two Content Package options.

Q: What is included in the Tidy Copy Package?

A: Our Tidy Copy Package is designed for people who have the copy for their website written, but would like to improve it. One of our skilled writers will review your copy, correct any glaring spelling or grammatical issues, sort out problems with syntax and layout, edit for overuse of particular words, clean up difficult to understand industry jargon, etc.  They’ll generally make your copy more readable and relatable to readers. To be clear, we will not undertake major edits to your copy. The purpose of the Tidy Copy Package is literally to tidy up the copy that you provide us with. Your Tidy Copy Package covers up to eight pages of primary website content.

Q: What is included in the Pro Copy Package?

A: Our Pro Copy Package is designed for people who want a professional writer to create their primary website copy. After you provide us with a copy brief, one of our skilled writers will research what’s required and create primary website copy for you. Once complete, you will have an opportunity to review the copy and submit it for editing before we publish it to your website. The Pro Copy Package includes up to ten pages of primary website content. You may purchase as many additional pages of copy as you require, at a fixed price per page of copy.

Q: How good are your copywriters?

A: All of our primary content copywriters are native English speakers and most hold at least one university degree. They all understand how to conduct proper research and write persuasive SEO friendly copy.

Q: How do I know that I am getting unique copy?

A: Due to the sheer volume of information being published on the web each day there is almost no such thing as 100% unique content. As a precaution, we run all copy that our writers produce through Copyscape, which is a service that checks for and verifies the uniqueness of web-based copy.

Q: What do I need to do?

A: You understand your own products and services better than our copywriters ever can or will. Firstly, you’ll be expected to complete a copy brief for us. We will email you a link to the page where you can complete this. Secondly, you’ll be expected to review the copy we create and provide appropriate feedback until we get the message right.

Q: I have an e-commerce website. Can you provide copy for all of my products?

A: No. We do not write product specific copy for e-commerce stores. If we are building you an e-commerce style website you will be required to provide all product-related copy.

Combo Packages

Q: What’s included in my Combo Package?

A: Combo Packages all include logo design, a Web Inferno website design package, an ad on Australian Business Accounting Guide and Google my Business Optimisation. Other features vary between packages but we do keep the list updated on our Combo Packages page. In addition to the standard inclusions mentioned on our list, our Combo Packages provide for a wide variety of optional extras.

Q: How long will it take to complete my website?

A: We complete more than 85% of new projects in under 30 days. The number one reason why websites take longer to complete is customers failing to deliver to us things like content for their pages, high-resolution logos and images, etc. Prompt feedback is also absolutely essential to launching your website quickly. The sooner you get our designers what they need, the sooner we’ll be able to launch your new website.

Q: What do I need to do now?

A: We will email you with login access to our website and ask you to complete a detailed brief for each of the services we are providing for you. The briefs will guide you through a step-by-step process that covers everything we’ll need from you to complete the required work. After we have received your briefs a Project Manager will reach out to you and organise a formal design meeting for you, via video call. The Project Manager will also be your point of contact with us until we have handed over your completed website. We have a very clear, easy to follow development process and will provide you with all the support you need to get things running smoothly ASAP.

Consulting Packages

Q: What is included in my One Hour Strategy Session?

A: Prior to conducting the Strategy Session you will be required to complete a brief online questionnaire. Our strategist will use that information during your session to dig deeper on your strategic objectives and help you determine what tactical measures might be worth investigating. At the conclusion of your session, our strategist will email you with a recap of key points of discussion and a list of suggested actions steps.

NB: Consulting packages are offered on a prepaid basis only.

Creative Packages

Q: What is included in my name a business or service package?

A: After you provide us with a brief, our creative team will research your market niche and develop an appropriate list of names. Those names will be checked against Australian business and company registrations, trademark registrations, domain name registrations and names that appear to be in use. We will then make recommendations based on that research and help you to make an informed choice.

Q: What is included in my value proposition + tagline service package?

A: After you provide us with a brief, our creative team will research your market niche and develop a series of appropriate value propositions and taglines. The value propositions and taglines will be checked against Australian business and company registrations, trademark registrations, domain name registrations and value propositions and taglines that appear to be in use. After consulting directly with you, we will make a series of written recommendations based on our research and help you to make an informed choice.

NB: Creative packages are offered on a prepaid basis only.

Domain Name Purchase & Renewal

Q: What is a domain name?

A: A domain name provides a human friendly way to navigate to the server where your website is hosted. It also provides an opportunity for you to help with branding your business, online.

Q: Is domain name registration included in my Website Design Package?

A; Yes. We include registration of one Top Level domain name (subject to any eligibility requirements). If you require a specialised variation of a domain, such as .edu or .gov we are able to assist with the registration and management of these domains also, subject to your eligibility to use such a domain. Extra fees will apply for the registration of these domains as we do not have access to wholesale pricing for them.

Q: Do I own the domain that you register?

A: Yes. We will create a separate account for your domain name and provide you with all of the login details to manage it yourself. If you own other domains you can transfer them to your account and take advantage of the very low prices that we charge on purchase and renewal of domains.

Q: I already have a domain name – what’s the deal there?

A: Many of our new customers already own a domain name. If you already have a domain name it will need to be pointed to our servers when we are ready to launch your website. We can do this for you or will provide your domain administrator with the details they need to accomplish this.

Q: Do I get a discount if I already own a domain name?

A: No. Our packages are very competitively priced and “all-inclusive”. We do not offer discounts.

Logo Design Packages

Q: What’s Included with a Standard Logo Design Package?

A: First up, you’ll be asked to complete an online design brief for us. In the brief you’ll have the chance to express your ideas, tell us about your colour and design preferences, provide links to logo designs that you love (and hate) and generally explain what you would really like in a logo. From that brief, one of our senior designers will create three logo concepts for you. Choose the design concept that suits you best, then work with our senior designer to get the logo looking exactly how you like it, making up to six design revisions. When you’re 100% happy we’ll provide you with all the file formats you’ll ever need to manage and use your new logo.

Q: What’s Included with a Premium Logo Design Package?

A: Premium logo design packages also start by you completing an online design brief. Once we have your brief a creative director will review it in detail, then reach out to you directly to organise a formal video design meeting over Skype, Facebook, Zoom, etc. The idea of the meeting is for our creative director to clarify what you need and want and for you to put forward even your most abstract ideas. After the meeting, we’ll create three logo design concepts to work with. Our creative director will then work with you to produce the exact logo you want, including unlimited revisions. This is a premium Design package where you’ll be working with people of way above average talent and ability. When you’re happy, we’re happy – and we’ll provide all of the file formats you’ll ever need to use and manage your logo.

Google My Business Packages

Q: What is Google My Business Optimisation?

A: Google My Business (GMB) is a free, easy-to-use tool for businesses and organisations to manage their visible presence across Google, including search and maps. GMB has become the most important tool for local businesses in organic search results. This is because Google displays GMB listings directly under and/or to the right of paid search results (i.e. Google Ads) whenever they determine that the search intent of the user is “local”. This means that top GMB listings now outrank the top websites in localised organic search results.

Q: Why use GMB Optimisation?

A: With the right knowledge and applied skills, it is possible to optimise your Google My Business listing and lift its relative position in Google organic search results. Higher rankings mean greater visibility in organic search results for your business, more inquiries and greater sales volume.

Q: What’s included in my GMB Optimisation Package?

A: We will optimise your GMB listing in order to lift its relative position in Google organic search results.

Q: How many areas are covered in my GMB Optimisation Package?

A: We charge for GMB Optimisation on a per GMB listing basis.

Q: How will I know if my GMB Optimisation is working?

A: We monitor your GMB listing in real-time. You are able to access this information 24/7 via our Client Reports Portal. Additionally, a full report is emailed to you on the first day of each month, for the previous month. You can also contact our support team at any time if you have any questions.

Hands-Free Blogging & Social Media Packages

Q: What is blogging?

A: Blogging (weblogging) is the practice of writing articles and posting them on your website. Usually, those blogs would be about something related to the products and services that your business sells.

Q: What is social bookmarking?

A: Social bookmarking is the practice of sharing blogs from your website on social media properties, such as Facebook, LinkedIn, Twitter and other platforms.

Q: Why should I bother with blogging and social bookmarking?

A: A very large proportion of people use social media, often seeking recommendations from friends about local businesses. Blogging and sharing on social media help to establish you and your business as the local experts in the products and services that your business provides. Social media also sends powerful signals to Google which may help to improve your visibility in organic search results.

Q: What do I get in my blogging and social bookmarking package?

A: Our copywriters will research and write two high-quality blog posts per month for you and post it on your website’s blog. Those blogs will then be shared via your social media accounts, exposing your expertise to a number of potentially large audiences. Blogs to be published the following week will be available for review on your website, as drafts, by close of business each Friday. You are free to review and edit blogs as you please, prior to publication.

Q: What about social media accounts?

A: We can utilise any existing social media accounts that you have such as Facebook or LinkedIn. We will also create some other social media accounts where blogs can be shared. As part of your package, our designers will revamp your existing social accounts with professional graphics. We’ll do the same with any new accounts which we create for you.

Landing Page Packages

Q: What is a landing page?

A: Landing pages are sales pages that generally serve a single purpose, such as capturing leads or selling a particular offer. Landing pages are most often used to send paid traffic to, such as Google or Facebook ads.

Q: What is included in my landing page package?

A: Your landing page package includes basic design of a single landing page on your website, including the integration of any necessary lead capture forms, payment gateway integration with PayPal, Stripe or other major payment processors. We will also create any necessary Thank You page and embed (but not create) any required tracking scripts.

Q: What is included in my landing page copy package?

A: Our copywriters will develop persuasive copy based around your offer. We will not develop an offer for you – you will need to provide us with an offer to work with. Likewise, we are unable craft product-specific copy. You will need to provide us with all product-related copy.

NB: Landing page packages are offered on a prepaid basis only.

Mega Menu Packages

Q: What is a Mega Menu?

A: Mega menus are an optional extra with all of our website design packages. A mega menu is a giant menu that improves navigability and the overall user experience on your website. If you click on the “About You” or “Services” menu items on this website you will see mega menus appear.

Q: What’s Included in my Mega Menu Package?

A: We charge for mega menus on a per mega menu basis. You may also add one or more mega menus to your website at a later time by ordering them on an individual basis. Your Project Manager can help you to understand mega menu design options.

Plans & Reports Packages

Q: What is included in my Marketing Audit & Report?

A: You will first be required to complete an online audit questionnaire. Using your input as a guide, we will then prepare a written Marketing Audit Report. This will provide a discussion document that will be used in developing certain elements of your Marketing Plan.

Q: What is included in my Marketing Plan?

A: Your Marketing Plan will provide a strategic plan for your marketing activities over a predetermined period. With your input, the document will also detail the tactical elements of your Marketing Plan, including your marketing budget, details of implementation and management timelines, measurement of KPI’s including ROI and review timelines. The development of your Marketing Plan is a deeply consultative process and your regular input will be required throughout the entire planning process.

Q: What is included in my Marketing Audit, Report & Plan Combo?

A: This package includes all elements of the Marketing Audit & Report and Marketing Plan packages.

Q: What is included in my UX Audit?

A: UX (or User Experience) Audits are conducted by our UX experts. The report details objective measures of what the current user experience is on your website and details ways to improve UX, including the user journey.

NB: Plans and reports packages are offered on a prepaid basis only.

 

SEO Packages

Q: What is search engine optimisation (SEO)?

A: SEO is the science of making your web pages visible in organic search results on search engines, primarily Google. Local SEO is the practice of making your website rank on Google for key search terms related to your business, specifically in your local area. For example, if you owned an accounting practice in Castle Hill, you might want to rank on Google for search terms related to accountants and tax agents in Castle Hill and its surrounding suburbs.

Q: Why use SEO?

A: The No. 1 position in Google’s organic search results gets 33% of traffic, with positions No. 2 and 3 taking a combined 29%. That’s 62% of all traffic going to the first three positions. Ranking well in localised search results encourages visitation to your website and helps you to generate more inquiries and sales. It is an essential way to drive visibility for your business.

Q: What do I get in my Local or National SEO Package?

A: We commence with a full audit of your website looking for any technical issues. We then research keyword search volumes, review your competition and make objective decisions about which keyword sets should be targeted. Our team then commences methodically editing your page titles, meta descriptions, h tags and on-page copy to maximise the performance of your website. Our people will then start building relevant, inbound links to your website in order to “signal” to Google what your website is all about. This work is ongoing and we monitor results in real-time to inform changes in direction.

Q: How many areas are covered in my SEO Package?

A: We charge for SEO based upon your geographic reach. If your practice has offices located in two separate areas and you wish to optimise both offices in search, you’d pay to optimise two areas. If you operate a national practice with more than six offices we can provide national SEO and will give you with an “all-in” price for that work. Please email sales[at]roimedia.ltd if you would like to obtain an “all-in” price for SEO services.

Q: How will I know if my SEO is working?

A: We monitor targeted keyword sets in real-time, as well as link-building and a range of other factors. You are able to access this information 24/7 via our Client Reports Portal. Additionally, a full report is emailed to you on the first day of each month, for the previous month. You can also contact our support team at any time if you have any questions.

Q: Why should I choose Con·spic·u·ous Media for my SEO?

A: Con·spic·u·ous Media has a long and successful background in local, national and international SEO and regularly obtains results which can only be described as spectacular. You can check out some of those results by viewing our See More SEO Info page.

Website Design Packages

Q: What’s included in my Website Design Package?

A: All of our websites offer a variety of standard features. What those features are varies a little from time to time but we do keep the list updated on our Website Design Packages page. In addition to the inclusions mentioned on our list, our websites have a number of premium plugins installed to create and manage forms, build galleries and sliders, manage pages, improve SEO performance, protect against hacking, etc. If there is anything special that you think you might need on your website please ask your Project Manager about it in your initial design brief and we will do our best to assist you.

Q: How long will it take to complete my website?

A: We complete more than 85% of new projects in under 30 days. The number one reason why websites take longer to complete is customers failing to deliver to us things like content for their pages, high-resolution logos and images, etc. Prompt feedback is also absolutely essential to launching your website quickly. The sooner you get our designers what they need, the sooner we’ll be able to launch your new website.

Q: What do I need to do now?

A: We will email you with login access to our website and ask you to complete a detailed design brief. The design brief will guide you through a step-by-step process that covers everything we’ll need from you to complete your website. After we have received your design brief a Project Manager will reach out to you and organise a formal design meeting for you, via video call. The Project Manager will also be your point of contact with us until we have handed over your completed website. We have a very clear, easy to follow development process and will provide you with all the support you need to get your website up and running ASAP.

Website Hosting Packages

Q: Does my website design package include hosting?

A: Yes. All website design packages include 12 months of premium, high-speed hosting. In order to assist with the responsiveness and speed of your website, we use the CloudFlare content distribution network, which caches hundreds of copies of your website on servers around the globe.

Q: What happens with hosting after 12 months?

A: Towards the end of your Pay by the Month or Prepaid contract term you will be asked to select a hosting package. These range in price from $39 per month for standard hosting, through to $129 per month for fully supported hosting with a personal Webmaster to assist you with updates to your website, etc.

Q: What happens if I already have hosting?

A: We will encourage you to leave your current hosting provider as it is easier for us to manage your website from our own servers. We are also unable to make any server performance guarantees with regard to websites that we do not host directly.

Q: Do I get a discount if I already have hosting?

A: No. Our website design packages are very competitively priced and “all-inclusive”. We do not provide discounts.

Next Steps & Support

I've subscribed for a Service Package - what now?

Q: I’ve subscribed for my package – what now?

A: Once you’ve subscribed you should receive two emails immediately. One will be from Con·spic·u·ous Media acknowledging your order and providing details of what packages and options you have selected. The second email will be from Stripe acknowledging your subscription. If you do not get these emails please contact support[at]roimedia.ltd and we will assist you.

Q: When do I speak to somebody from Con·spic·u·ous Media?

A: We will contact you via telephone within one business day of receiving your order. After that call, you will receive an email which explains exactly what we need from you in order to get started with the development of your website or the provision of other services. You will be assigned a Project Manager who you will communicate with directly. Their job is to bring your ideas to life and deliver the kind of website that you really need and want.

Q: How long will it take to complete my website?

A: We currently complete in excess of 85% of new websites in under 30 days. A great deal will depend upon how quickly you respond to requests from your Project Manager for information, feedback and items like high-resolution images, website copy, etc. The number one source of holdups in completing and launching new websites is the failure by clients to get us what we need or respond to requests for feedback. If you get things to us in a timely manner you will find that things go smoothly and your website will be completed quickly.

How do I get support for my website and other services?

Q: How do I get support for my website?

A: All support requests including requests for your personal Webmaster to do something should be submitted via out Client Support page.

Q: Can I call somebody and get telephone support?

A: No. We do not provide telephone-based support.

General Information

About ActiveCampaign

Q: What is ActiveCampaign?

A: ActiveCampaign is an intelligent marketing automation and CRM platform. It allows users to design sophisticated, automated marketing processes that save time and generate additional revenue for their businesses. ROI Media is an authorised ActiveCampaign reseller and operates their own, branded ActiveCampaign portal, VisiFunnel.

Q: How do I get ActiveCampaign?

A: In order to use ActiveCampaign we will need to set you up an account. This is a paid service, with the cost depending on the size of the email list/customer base that you wish to manage on the ActiveCampaign platform. Unless you are competent in using marketing automation tools, it is likely that you will need a variety of paid assistance in order to set up and manage this tool.

Q: How do I learn more about ActiveCampaign or get a quote?

To find out more about ActiveCampaign please email sales[at]roimedia.ltd.

About Client Reports

Q: What are Client Reports?

A: Our Client Reports system is run by Agency Analytics, an all-in-one dashboard that allows you to monitor your digital marketing activities via a simple and intuitive interface. The dashboard includes analytics for your website, SEO rankings, backlinks, Google Ads and activity on selected social media channels.

Q: Will I have access to Client Reports?

A: Generally, only customers for whom we are running SEO campaigns or other paid marketing activities will have access to our Client Reports portal. Customers for whom we are not running paid marketing campaigns can also request paid access to Client Reports at a cost of $39 per month, plus a one-time setup fee of $489. If you would like to access this tool please email support[at]roimedia.ltd with your request

Q: How do I access Client Reports?

A: You will need to visit our Client Reports Dashboard and enter the Username and Password provided by us. If you have not received a Username and Password or have lost them, please email [email protected] and request them.

About Con·spic·u·ous Media

Who are Con·spic·u·ous Media?

Con·spic·u·ous Media is a division of Hong Kong registered ROI Media Limited. Established in 2010, the company has completed over two thousand projects for clients across Australia, New Zealand, South East Asia, Canada, the US, UK and Europe. ROI Media Limited was established by Australian born, Asain based entrepreneur Tony Gavin, who still owns and operates the company with his Philippines born wife, Mitzi Cruz. Project fulfilment and support are controlled from Manila, Philippines.

About Divi

Q: What are Divi Themes?

A: Divi Themes create and maintain a variety of WordPress themes and plugins, built to design visually stunning websites. Divi Themes are used by default for all websites developed by Con·spic·u·ous Media.

Q: Do I have access to all Divi Themes & Tools?

A: Con·spic·u·ous Media maintains a multi-site developers license for all Divi Themes and Tools, as well as maintaining multi-site developer licenses for a wide variety of Divi specific development products. If you want access to a particular tool please email support[at]roimedia.ltd.

About Domain Names

Q: What is a domain name?

A: A domain name provides a human-friendly way to navigate to the server where your website is hosted. It also provides an opportunity for you to help with branding your business, online.

Q: Do I own the domain names that you register on my behalf?

A: Yes. We will create a separate account for your domain name and provide you with all of the login details to manage it yourself. If you own other domains you can transfer them to your account and take advantage of the very low prices that we charge on purchase and renewal of domains.

Q: How do I register, renew or manage a domain name I have purchased through ROI Media?

A: Visit our domain management portal at https://roimedia.secureapi.com.au/. You can then log into your account using the username and password provided previously, by us.

Q: I’ve lost my username and/or password. How do I recover them?

A: Follow the Lost Password link on our domain renewal portal and follow the recovery instructions. Alternatively, you can email support[at]roimedia.ltd and we will reset the password and email or text it to you.

About Email

Q: Should I use Con·spic·u·ous Media to serve my email?

A: We can do this for you but do not recommend it. There are many better alternatives to email management than PHP mail, which is what we offer. For small business customers, we strongly recommend the use of Google G Suite.

Q: What is Googe G Suite?

G Suite is a paid Google service offering exceptional value for money and excellent email management. Once you have subscribed to G Suite, your MX records will have to be modified on our server and/or Cloudflare. We provide this service for customers free of charge. Simply email suport[at]roimedia.ltd with your request.

Q: I am using Con·spic·u·ous Media to serve my email. How do I access webmail?

A: Visit https://webmail.visisearch.net/ and enter your email address and password to access your email account.

Q: I am using an email client. How do I set that up?

A: Please visit the links provided for the official documentation/tutorial for each email client.

Gmail Account – https://support.google.com/mail/answer/56256?hl=en-GB&ref_topic=7065107

Yahoo Account – https://sg.help.yahoo.com/kb/mail-for-desktop/sln2056.html

Microsoft Outlook – https://support.office.com/en-US/article/Outlook-email-setup-6e27792a-9267-4aa4-8bb6-c84ef146101b

Windows Mail – https://support.microsoft.com/en-us/help/17198/windows-10-set-up-email

Apple Mail – https://support.apple.com/en-us/HT201320

Mozila Thunderbird – https://support.mozilla.org/en-US/products/thunderbird/emails-thunderbird/set-up-email-thunderbird

Android – https://support.office.com/en-us/article/Set-up-email-in-Android-email-app-71147974-7aca-491b-978a-ab15e360434c

iPhone – https://support.apple.com/en-ph/HT201320

iPad – https://support.apple.com/en-ph/HT201320

Q: What are my mail client configuration settings?

A: This will depend upon your device and a range of other factors. Please email support[at]roimedia.ltd and request a copy of your settings.

NB: We offer LIMITED SUPPORT only for emails served by us. That means that we can test if your email is working at a server level only (meaning our server). We cannot help you to configure email clients or sort out local (i.e. in your office or on your device) issues. You will need to find other support services to assist you with this. We STRONGLY recommend that you use a modern mail delivery system like G Suite, Microsoft 365, or similar. We will happily set up MX configurations for these types of email service at no cost to you.

About Hosting

Q: Do Con·spic·u·ous Media offer standalone hosting packages?

A: Yes. Just be aware that our servers are configured to best accommodate small business websites running WordPress, Joomla! and Mautic, with fairly limited amounts of inbound traffic. For more complex configurations you are better off with alternative hosting arrangements.

What’s included in the Standard Hosting Package?

A: The Con·spic·u·ous Media Standard Hosting Package includes primary hosting on our high-speed server, placement on the Cloudflare content distribution network, 99% uptime guarantee, 24/7 downtime monitoring and automated updates (if enabled) of WordPress or Joomla! core, plus automatic updating (if enabled) of any plugins or extensions which are capable of being updated in that manner. The package offers no included support. Support is charged at our standard hourly rate.

Q: What’s included in the Premium Hosting Package?

A: The Con·spic·u·ous Media Premium Hosting Package includes primary hosting on our high-speed server, placement on the Cloudflare content distribution network, 99% uptime guarantee, 24/7 downtime monitoring and automated updates of WordPress or Joomla! core (if enabled), plus automatic updating (if enabled) of any plugins or extensions which are capable of being updated in this manner. Additionally, our Webmaster will log into your website on at least a monthly basis and update any non-automated extensions and plugins, provided you have your own licenses for these products. The package also includes full use of our commercial licenses for paid extensions and plugins that are already in use on your website. The package offers limited support for server related issues only. Support is charged at our standard hourly rate.

Q: What’s included in the Platinum Hosting Package?

A: The Con·spic·u·ous Media Platinum Hosting Package includes primary hosting on our high-speed server, placement on the Cloudflare content distribution network, 99% uptime guarantee, 24/7 downtime monitoring and automated updates (if enabled) of WordPress or Joomla! core, plus automatic updating (if enabled) of any plugins or extensions which are capable of being updated in this manner. Additionally, our Webmaster will log into your website on at least a monthly basis and update any non-automated extensions and plugins, provided you have your own licenses for these products. The package also includes full use of our commercial licenses for paid extensions and plugins in use on your website. Support for this package includes having our Webmaster make minor changes to your website for you and limited assistance with both server and non-server related issues, such as resolving minor issues with CSS and HTML codes, etc. Any major work that falls outside the scope of this package is chargeable at our standard hourly rates.

Q: How do I subscribe to a Standalone Hosting Package?

A: Visit our order page, select your preference of monthly or annual payment options, then check the Website Hosting Packages option and the various hosting packages will appear. Select the hosting package you require, then click SUBSCRIBE & PAY. If you have any questions about hosting please email support[at]roimedia.ltd.

About Joomla!

Q: What is Joomla!?

A: Joomla! is an open source, content management framework for developing and managing websites.

Q: What is open source software?

A: We have a whole section on this in our FAQ’s. You should read this if you’d like to get a full understanding of the many advantages for your business of using an open source platform like Joomla!

Q: Does Con·spic·u·ous Media recommend Joomla!?

A: Joomla! provides an extremely robust and extensible platform for almost any kind of website, but has a very sharp learning curve. We would generally only recommend Joomla! to meet specific needs or for relatively advanced CMS users.

Q: How much does Joomla! cost?

A: As open source software, Joomla! is free to download. Joomla! is constantly being updated by the developer community, and updates are also available for free.

About Mautic

Q: What is Mautic?

A: Mautic is an open source marketing automation and CRM platform. It allows users to design sophisticated, automated marketing processes that save time and generate additional revenue for their businesses.

Q: What is open source software?

A: We have a whole section on this in our FAQ’s. You should read this if you’d like to get a full understanding of the many advantages for your business of using an open source platform like Mautic.

Q: How do I get Mautic?

A: In order to use Mautic on our server we will need to set it up for you. This is a paid service, with the cost depending upon the size of the email list/customer base that you wish to manage on the Mautic platform. Unless you are competent in using marketing automation tools, it is likely that you will need a variety of paid assistance in order to set up and manage this tool.

Q: How do I learn more about Mautic or get a quote?

To find out more about Mautic please email sales[at]roimedia.ltd.

About Onlywire

Q: What is OnlyWire?

A: OnlyWire is an automated social bookmarking service with 40+ social bookmarking sites.

Q: Will I have access to OnlyWire?

A: You may be granted access to OnlyWire if you have subscribed for a Social Media Package.

Q: Where do I log into OnlyWire?

A: Go to this link https://onlywire.com/signin and enter the username and password provided by Con·spic·u·ous Media. If you have not received these credentials or have lost them please email support[at]roimedia.ltd and we will provide them.

Q: What do I do once logged into OnlyWire?

A: You need to link social networks to OnlyWire to start posting. There are instructions available once you have signed in.

Q: Do I need to sign up for all supported networks?

A: Signing up for all networks is not required. However, you need to establish accounts with networks to submit content. For instance, if you want to post to Facebook, you need to establish a username and password with Facebook and add the login information onto your OnlyWire Network Page.

Q: Can I send my own posts via OnlyWire?

A: Yes. Before you start posting your content to your social accounts via OnlyWire, make sure you are logged in.

Q: How do I get support for OnlyWire?

A: Click the Support tab inside your OnlyWire account and they will assist you directly.

About Open Source Software

Q: What is open source software?

A: Open-source software (OSS) is software with its source code made available under a license, where the copyright holder provides the rights to study, change, and distribute the software to anyone and for any purpose. The open source software used by Con·spic·u·ous Media has been developed in a collaborative, public manner.

Q: Why use open source software?

A: There are many benefits to using open source software – not the least of which is the fact that it is free. Open source software that is in wide use often has a significant developer community behind it, meaning that source code is constantly being updated, and software to extend the usability of the OSS is always under development.

Q: Why do people create open source software?

A: In many cases, people create and contribute to open source software projects for completely altruistic motives. They want to be a part of something that delivers value to themselves and the developer communities in which they participate. Others participate for the money to be made from extending the functionality of OSS.

Q: Is open source software safe?

A: Not all open source software is created equal. The open source software used by Con·spic·u·ous Media emanates from large and reliable developer communities. Whilst that is no absolute guarantee of software integrity, the problems tend to be minimal at most.

Q: What open source software does Con·spic·u·ous Media use?

A: Con·spic·u·ous Media uses the WordPress content management framework for the vast majority of websites that it develops and Mautic as a marketing automation platform. Occasionally, we use Joomla! and other widely used content management systems. There are sections of our FAQ page dedicated to WordPress, Joomla! and Mautic.

About Con·spic·u·ous Media Support

Q: How do I get support for my website or other services?

A: All support requests including requests for your personal Webmaster to do something should be submitted via our Client Support page.

Q: Can I call somebody and get telephone support?

A: No. We do not provide telephone-based support.

About Stripe

Q: Who and what is Stripe?

A: Stripe is an international company which manages payments for millions of business, like Con·spic·u·ous Media. You can learn more about Stripe by visiting their website at https://stripe.com.

About Thrive Themes

Q: What are Thrive Themes?

A: Thrive Themes create and maintain a variety of WordPress themes and plugins, built to get more traffic, more subscribers, more clients and more customers for you. 

Q: Do I have access to all Thrive Themes Tools?

A: No. Con·spic·u·ous Media no longer supports Thrive Themes and Tools. We do provide the standard theme update service supported by Thrive Themes for all clients with websites that we have developed using Thrive Themes.

About WordPress

Q: What is WordPress?

A: WordPress is web publishing software for blog or website creation. It is also a highly flexible content management system (CMS) that enables you to build and manage your website.

Q: What is open source software?

A: We have a whole section on this in our FAQ’s. You should read this if you’d like to get a full understanding of the many advantages for your business of using an open source platform like WordPress.

Q: Why does Con·spic·u·ous Media recommend WordPress?

A: WordPress is far more than just a content management system (CMS). It provides an extremely robust and extensible platform for almost any kind of website. Rather than trying to be “all things to all people” Con·spic·u·ous Media has committed heavily to the WordPress platform and owns a wide variety of commercial developers licenses for WordPress themes, plugins and extensions. This allows us to develop exceptional websites, which are affordable for the average small business.

Q: What can WordPress do for my business?

A: WordPress has a bit of a learning curve if you want to be able to do a lot with it yourself. If you just want to make page edits on the fly or post the odd blog, you can learn how to do that competently in less than 30 minutes. If you can operate Microsoft Word, you’ll be able to use WordPress at a basic level.

Q: How much does WordPress cost?

A: As open source software, WordPress is free to download. WordPress is constantly being updated by the developer community, and updates are also available for free.

WHY SIZE REALLY MATTERS WHEN IT COMES TO YOUR MARKETING

A small practice is not a little big practice. They’re different animals and they require different kinds of nourishment in order to be sustained and thrive. We get that. We get you. We get your practice. Click on your practice type and see how we can help your practice to grow and prosper.

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SOLO PRACTITIONER

For solo practitioners with a limited budget and a need to get their basic marketing up and running.
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GROWING PARTNERSHIP

For partnerships with greater resources and a desire to develop systems and grow their practice.
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MULTI-LOCATION PRACTICE

For mature practices with multiple offices and an active mandate to transform their marketing.